Bilingual Customer Care Specialist

Accenture is one of the world’s leading professional services companies, providing consulting and outsourcing services through our strategy, digital, technology and operations capabilities. - Provide unbiased assistance to Medicaid Providers with questions regarding Medicaid patient eligibility, medical claims statuses, and other program questions - Assists medical providers in problem resolution, as needed - Responds to provider phone inquiries in a prompt, courteous and concise manner - Documents all provider encounters in clear and concise logs - Transfers providers to other Call Center units as needed - Meets individual performance standards. Performs other duties as may be assigned by management." - MUST BE AVAILABLE 7AM - 7 PM - Bilingual - fluent in English and Spanish, written and spoken - College Grad with 1 year Microsoft Office OR Military Veteran with 1 year Microsoft Office OR * High school diploma, GED, or equivalent certification - Minimum 6 months of customer service or call center experience required - Minimum 1 year Microsoft Office