Barranquilla | Customer Service Specialist I WI

How to Apply. Meet Aura, our AI Recruiter! Applying is quick and 100% digital: 1️⃣ Start with Aura: Click "Chat to Apply" and answer a few quick questions. 🚫Do not click on the "I'm interested" button as this will restart your process. 2️⃣ Language Assessment: You'll get a link via email. Most candidates finish in under 20 minutes. 3️⃣ Interview with Aura AI: A short video interview (approx. 15 minutes) via email invitation. A recruiter will then review your process and contact you. ✨ Three simple steps and you're on your way to joining Sutherland! A Little About Us Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics: these are our core expertise. We work with iconic brands worldwide, bringing market-leading technology and business process excellence. With over 200 unique inventions under several patents in AI and other critical technologies, we drive digital transformation and pioneer new solutions, all through a seamless "as a service" model. We bring together human expertise and artificial intelligence to unlock new possibilities and transformative outcomes. We're looking for a Customer Service Representative with strong English skills to deliver friendly, efficient, and accurate support to our customers. Main Responsibilities - Support customers via phone, chat, or email, meeting performance goals - Own customer issues through to resolution, escalating when needed - Document interactions accurately and keep customer information updated - Handle sensitive information with confidentiality and care Required: 🌍 B2+ English communication skills (minimum) 🎓 High school diploma or equivalent 💻 Ability to multitask and navigate multiple systems efficiently 🧠 Customer-focused mindset with strong problem-solving abilities 🔍 Attention to detail and accuracy in data handling ⌨️ Basic computer skills (CRM tools, email, spreadsheets) All your information will be kept confidential according to EEO guidelines.