Customer Support Associate with Danish & English – Sofia

About Us For more than 37 years, Sutherland has been a global leader in Customer Experience Management (CXM). As a pioneer in automation and innovative customer solutions, we deliver exceptional service on behalf of our clients worldwide. With operations in 60 countries and a presence in Bulgaria since 2008, our diverse team of more than 2,000 professionals supports customers in 17 different languages from Sofia, Varna, Burgas, and remote locations. 🎯 About the Role We are looking for a Customer Support Associate with Danish and English to join our team supporting customers of a leading international telecommunications provider. You will assist customers through inbound voice and non-voice channels, including phone, email, and chat. This is a pure customer service role with no sales or upselling, focused on providing accurate information, resolving issues, and delivering an excellent customer experience. You will support customers with day-to-day service-related questions, such as topping up credit, SIM activation, roaming usage, and other general service inquiries. ✅Key Responsibilities - Handle inbound customer inquiries via phone, email, chat, and other supported channels - Assist customers with service-related questions, including top-ups, SIM activation, roaming usage, and general account inquiries - Resolve customer concerns efficiently and aim for first-contact resolution whenever possible - Accurately document customer interactions and follow established processes and procedures - Provide professional, clear, and empathetic support in every interaction. 🧠 What We’re Looking For Must-have: - Danish – minimum B2 level - English – minimum B2 level - Undergraduate, graduate, postgraduate education or equivalent - Strong verbal and written communication skills - Good computer skills and ability to work with multiple systems - Availability to work Monday to Friday, 09:00–18:00Nice-to-have: - Previous experience in customer service, BPO, telecommunications, or a similar environment - Experience working with CRM or ticketing systems - Strong problem-solving skills and a customer-focused mindset 🎁 What You’ll Get Compensation & Benefits: - Competitive salary and performance-based bonuses - Additional health insurance - Food vouchers - Paid training and onboarding - Relocation support for eligible candidates moving to SofiaWork Environment: - Onsite from our Sofia office - Rotational shift schedule based on operational requirements - Voice and non-voice customer supportGrowth & Development You will receive structured training and ongoing support while developing your customer service, communication, and technical troubleshooting skills in an international environment. 🚀 Ready to Apply? Join us and become part of a team that delivers exceptional customer experiences every day. Apply now and start your journey with Sutherland. All your information will be kept confidential according to EEO guidelines.