Customer Support Representative I

Provides in-bound telephone customer support in a call center environment and determining the nature of the call or inquiry. Duties may include processing complaints, filing supply requests for customers and centers, and tracking customer package requests. Duties may include maintaining ongoing relationships, providing support and resolving problems for customers. Assisting in studies to determine customer incentives and developing and preparing proposals for customer leads. Additional duties may include distributing mail, filing, faxing, copying, and processing forms, typing, preparing reports and auditing documents. M-F 11:30am to 8:00pm Strong analytical, problem solving, basic research and time management skills. Detailed documentation and accurate records maintenance Working knowledge of Microsoft Office (Word, Excel, Access) database systems and Adobe. Must be able to type ABOVE 50+ NET words per minute. Computer navigation must be ABOVE 85%+ net proficiency