Customer Service Rep

We're excited to welcome a Customer Service Rep to join our dynamic team in Canton, United States! As the face of our company, you'll play a crucial role in ensuring customer satisfaction through friendly, efficient, and professional service. - Greet customers warmly and address their needs with enthusiasm and empathy - Process customer orders accurately and efficiently using our computer system - Handle monetary transactions and make correct change when necessary - Respond to customer inquiries and resolve issues in a timely, professional manner - Maintain a clean and organized work area - Collaborate with team members to ensure smooth operations during busy periods - Stay up-to-date with product knowledge and company policies - Assist with inventory management and restocking as needed - Provide feedback to management on customer trends and suggestions for improvement   - Excellent verbal and written communication skills - Strong customer service orientation with a friendly and enthusiastic demeanor - Basic math skills and ability to handle cash transactions accurately - Proficiency in data entry and order processing using computer systems - Ability to multitask and stay organized in a fast-paced environment - Problem-solving skills to address customer concerns effectively - Patience and ability to maintain composure under pressure - Detail-oriented approach to ensure order accuracy - Flexibility to work various shifts, including evenings and weekends - Physical ability to stand for extended periods and perform light lifting - Previous customer service experience is a plus, but not required – we provide comprehensive training! All your information will be kept confidential according to EEO guidelines.