Helpdesk Support Representative

We are a globally recognized distribution company currently seeking a Helpdesk Support Representative to join our team in Las Vegas, NV. - Takes incoming calls from external customers regarding technical issues - Must ask probing questions to determine the root cause of the issue and locate and follow approved trouble shooting procedures to resolve the problem - Required to utilize the HDFS (Helpdesk Field Service) system for tracking and monitoring of case status and resolution - High School Diploma or GED - Strong computer skills (Windows, Microsoft Outlook) - Good typing skills - Excellent customer service skills - Good written and oral communication skills - Legal authorization to work in the US - 9 Month Contract +/- - Pay: $12.45/HR - Shift: 8AM-5PM**This is a 7 day operation and requires flexibility to work any shift, including weekends and holidays.