Content Moderator (For Pooling)

ECAM is looking for talented individuals like you!  You must have an eye for detail and a passion for customer service. ECAM is growing rapidly, and our Video Analysts are our point people when dealing with media investigation; communicating with ease amongst key customers and Stealth staff when problems arise. Job Highlights: -Day 1 HMO for you and two (2) of your dependents. -Annual and Performance Based Salary Increase -Additional Leave Credits Duties & Responsibilities: - Check Emails for assignments - Work Monitoring incidents based upon location - Respond to any necessary emails - Gather details for requests during your assigned email hour - Answer all calls during your assigned phone hour - Enter requests into Queue Systems (Airtable/Stealth Hub) - Review, download, and send assigned requests - Communicate with Account Executive/Customer Success Manager/Clients when necessary - Inform IT of issues related to cameras/recordings by creating tickets when necessary - Send final investigation details to Client Job Requirements: - Ability to maintain the highest level of confidentiality - Is familiar with working the third shift as this department is 24/7 - Amenable to working in the office as this is a work-on-site setup for select locations - Detail oriented to ensure that all work performed is of the highest quality and meets all internal and external policy and procedural requirements. - Ability to work closely with others - Computer literate and excellent knowledge of video software - Ability to follow written and oral instructions - Adequate spelling and grammatical skills - Ability to learn new software and procedures quickly - Ability to compose detailed incident reports - Ability to manage time and to multitask in a fast-paced environment - Ability to communicate with clients, Stealth staff, and law enforcement - Self-motivated - Must be able to pass a background check Qualifications: - High school diploma or equivalent required. - Previous experience in a customer service or related role preferred - Proficiency in Microsoft Outlook required - Video editing experience preferred Why join ECAM? At ECAM, we invite you to make a difference. Take over a position that creates community impact. Get to work with skillful team members and experience limitless growth. Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.