Care Connector

Integrated Resources Inc. Details: Title: Care Connector Location: Des Moines, IA, 50309 Duration: 1+ Months Job Description: - The Care Connector is responsible for supporting the daily operations of integrated care management and utilization management program interventions. - The Care Connector performs in a contact center environment, effectively processing calls from Members, Providers and other areas, internal and external to the company. - The CC identifies members with Care Gaps/HEDIS related health conditions and assists them in accessing care through Plan benefits and community resources. - Under the direction of Clinical staff, the Care Connector will provide members with educational materials and carry out strategies to increase health care adherence and reduce barriers to care. Required: High School Diploma or GED - Required Customer service experience on phone and in-person – Required 1 Years Proficient PC skills in a Windows based environment including word processing, spread sheets and working in database programs - Required Working knowledge of Plan Benefits and Services - Highly desired Proven ability to keep accurate and timely records and documentation according to established processes - Required All your information will be kept confidential according to EEO guidelines.