Senior Account Manager - BFSI

CNS is a technology company that powers the future by providing digital solutions essential to support all enterprise and human development. While growing and managing a robust pool of supplier-partners for the benefit of our clients has always been a priority, we are constantly re-inventing ourselves. Founded in 1987 with more than 30 years of experience, CNS employs over 320 employees including more than 250 certified engineers. We offer in-depth expertise and a range of best-in-class products that support the digital transformation of all major industries. With offices in three countries, we have an extensive reach into, and regional knowledge of the Middle East markets. A shift into levering our many years of experience to develop pioneering software in-house will add yet another dimension to our highly innovative solutions-portfolio. The Senior Account Manager – BFSI will manage strategic client relationships within the banking, financial services and insurance sector, drive business growth through upsell/cross-sell opportunities and ensure high levels of customer satisfaction and retention. The role will require a strong understanding of BFSI client challenges, IT/digital solutions (cloud, security, outsourcing), and the ability to operate at senior stakeholder levels. DUTIES & RESPONSIBILITIES - Serve as main point of contact for designated BFSI accounts: build, maintain and deepen strong relationships with C-level and senior stakeholders in banks, insurance companies, fin-techs and other financial institutions. - Develop and execute account plans aligned with annual targets, client goals and CNS’s solution portfolio. - Identify and drive new business opportunities (upselling, cross-selling) within existing accounts and pursue new accounts in the BFSI vertical. - Manage full sales lifecycle: from opportunity identification, solution design (in partnership with pre-sales/solution architects), proposal, negotiation to contract closure. - Collaborate with pre-sales, delivery, service operations, finance and contract teams to ensure smooth implementation, billing and support for clients. - Monitor account health, report on performance, pipeline, risks and opportunities, and provide regular updates to senior sales leadership. - Understand market dynamics, competitor activity and BFSI industry trends to position CNS solutions competitively. - Ensure high client satisfaction and retention by proactively managing escalations, service delivery issues and evolving client needs. - Maintain accurate data in CRM tools (e.g., Salesforce, HubSpot) and ensure adherence to internal processes and standards. - Represent the company at client meetings, industry events and contribute to thought leadership in the BFSI space. Education - Bachelor’s degree in Business Administration, Finance, Marketing, or a related field eg computer science. - MBA studies preferred. Experience - Minimum of 10 years of experience in account management in the UAE, client relationship management or sales, with significant exposure to BFSI clients (banks/insurance/fintech) and/or technology solutions sold into BFSI.  - Excellent communication, presentation and negotiation skills; ability to engage senior stakeholders and build trusted advisor relationships. - Strong strategic thinking, commercial acumen and ability to develop account plans and deliver results. - Experience working with CRM systems, pipeline management, forecasting and reporting. - Ability to collaborate with cross-functional teams (pre-sales, delivery, finance) and manage multiple stakeholders. - Self-driven, results-oriented and able to operate in a fast-paced, dynamic environment. - Fluency in English; Arabic language skills would be advantageous. - Experience and knowledge within the UAE Banking market.      Compliance with policies and procedures based on the ISO standards adopted by CNS.