Senior Account Manager

CNS is a technology company that powers the future by providing digital solutions essential to support all enterprise and human development. While growing and managing a robust pool of supplier-partners for the benefit of our clients has always been a priority, we are constantly re-inventing ourselves. Founded in 1987 with more than 30 years of experience, CNS employs over 320 employees including more than 250 certified engineers. We offer in-depth expertise and a range of best-in-class products that support the digital transformation of all major industries. With offices in three countries, we have an extensive reach into, and regional knowledge of the Middle East markets. A shift into levering our many years of experience to develop pioneering software in-house will add yet another dimension to our highly innovative solutions-portfolio. We are seeking a client-focused Senior Account Manager to drive business growth and manage strategic accounts across Abu Dhabi, with a strong focus on the Government, Oil & Gas, and Defense sectors. The role will be responsible for building and maintaining senior-level client relationships, identifying new business opportunities, expanding CNS’s presence within strategic accounts, and positioning tailored IT solutions aligned with customer requirements and business objectives. The ideal candidate will have a strong understanding of the Abu Dhabi Government, Oil & Gas, and Defense market, an established network across key government entities, enterprises, and industry stakeholders, and a proven track record of selling complex IT solutions and services. The role requires strong account management, business development, pipeline management, tender and bid management, and commercial negotiation capabilities. DUTIES & RESPONSIBILITIES Strategic Account Management & Business Development - Build and maintain long-term relationships with key clients across Dubai and the Northern Emirates, acting as a trusted advisor and business partner. - Drive business growth by identifying and developing new accounts, nurturing existing relationships, and expanding CNS’s footprint across assigned sectors. - Develop and maintain a clear account plan for each major client, aligned with annual sales targets and CNS’s solution portfolio.Sales Planning and Forecasting - Create and manage a structured sales pipeline, ensuring accurate revenue forecasting and timely opportunity tracking. - Identify upcoming projects and budget cycles within key accounts to proactively position CNS solutions. - Monitor regional market dynamics and competitor activity to inform sales strategies and differentiate CNS offerings.Solution Selling & Bid Management - Propose tailored, value-driven technical and commercial solutions across CNS’s full portfolio of IT services and solutions - Collaborate with pre-sales, principals, and solution architects to deliver compelling proposals, presentations, and demonstrations. - Lead contract negotiations to closure, ensuring profitability, compliance, and customer alignment.Customer Satisfaction & Retention - Ensure high levels of customer satisfaction by maintaining frequent engagement, understanding evolving needs, and resolving issues proactively. - Serve as a key escalation point, collaborating with delivery, project management, and support teams to resolve client challenges.Internal Collaboration and Reporting - Work closely with PMO, finance, collections, and contract teams to support smooth project execution and timely billing. - Maintain up-to-date client and opportunity data in CRM platforms (e.g., Salesforce, HubSpot). - Prepare regular status reports and pipeline updates for senior sales management.  Education - Bachelor’s degree in business administration, Marketing, or related field - Master’s Degree (MBA or related field) (Desired)Experience - 7+ years in account management, client relations, or sales, in Oil & Gas & Defense. - 10+ years with a proven track record in managing key accounts or enterprise clients (Desired) Skills & Abilities - Strong relationship with customers - Demonstrated achievement of high quota - Opportunity Qualification - Proposal Development - Closing - Account Planning and Alignment - Customer Relationship Management Compliance with policies and procedures based on the ISO standards adopted by CNS.