Associate Staff Engineer, Service Now(ATF & Testing on GRC module)

👋🏼We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at a scale — across all devices and digital mediums, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in! Requirements - Experience: 4+ Years - Strong experience in ServiceNow Testing and Automation, particularly Automated Test Framework (ATF). - Hands-on experience in testing ServiceNow GRC (Governance, Risk, and Compliance) module. - Experience in testing through ServiceNow platform upgrades and releases. - Demonstrated experience performing end-to-end testing (manual and automated) in accordance with established software testing life cycle (STLC) methodologies. - Strong understanding of Test Management and Defect Management processes. - Good understanding of REST and SOAP APIs, including API testing and automation. - Experience working in Agile development environments. - Knowledge of ServiceNow ITSM modules such as Incident, Change, Problem, and CMDB. - Good to have experience with automation tools such as Cypress, TestComplete, or Robot Framework. - Strong analytical and problem-solving skills with attention to detail. - Excellent verbal and written communication skills. - Ability to collaborate effectively with cross-functional teams and stakeholders. - ServiceNow CSA (Certified System Administrator) certification is mandatory. - Automated Test Framework (ATF) Micro-Certification is mandatory.Responsibilities - Develop, configure, and maintain automated test scripts using ServiceNow Automated Test Framework (ATF). - Ensure the quality, reliability, and stability of ServiceNow applications and modules through effective test automation. - Collaborate with business and project teams to understand requirements and prepare comprehensive test plans, test cases, and test scenarios. - Execute manual and automated test cases and document test results accurately. - Perform functional, regression, integration, and end-to-end testing across ServiceNow applications. - Conduct testing of ServiceNow GRC module and validate related workflows, controls, and business processes. - Perform testing across ITSM modules including Incident, Change, Problem, and CMDB. - Support validation and testing activities during ServiceNow platform upgrades and releases. - Identify, log, track, and manage defects through their lifecycle until closure. - Work closely with developers, business analysts, and stakeholders to resolve testing issues and ensure application quality. - Validate REST and SOAP API integrations and support API automation testing activities. - Participate in Agile ceremonies including sprint planning, daily stand-ups, retrospectives, and release planning. - Provide testing status updates, metrics, and reports to project stakeholders. - Contribute to continuous improvement of testing processes, frameworks, and quality assurance practices. Bachelor’s or master’s degree in computer science, Information Technology, or a related field