Technical Systems Engineer

An opportunity is available for an experienced Technical Systems Engineer to join a high-tech organisation providing managed IT services to established businesses. This is a varied, customer-focused position involving technical support, infrastructure, system maintenance and hands-on work at client locations. The successful candidate will be comfortable working across multiple technologies and taking ownership of issues through to resolution. The Role - Serve as a technical contact for customers and provide effective solutions to their IT requirements. - Attend customer premises when required to diagnose faults, complete repairs and carry out scheduled maintenance. - Manage support cases and service requests using the company's Service Desk platform. - Keep customers informed throughout the support process in accordance with agreed service levels. - Escalate significant incidents and issues requiring Management intervention. - Review daily priorities and manage your workload to ensure required actions are completed. - Monitor the condition and performance of customer environments and ensure business requirements continue to be met. - Carry out the installation, configuration, testing, maintenance and repair of hardware and software. - Keep technical records, tickets and documentation up to date. - Take ownership of urgent and high-priority incidents, whether handled remotely or on-site. On Offer: - Salary of £30,000 - £40,000 per year, dependent on experience. - 40 days' annual paid holiday.