IT Service Engineer

An established technology company is seeking an experienced IT Service Engineer to join its Managed Service Provider team. The business supports a range of high-profile customers and requires an engineer who can deliver professional technical support both remotely and at customer premises. This role offers a broad technical remit and would suit someone who enjoys customer interaction, troubleshooting and working across different IT environments. Responsibilities - Provide technical support and serve as a primary contact for customers. - Attend customer premises as needed to resolve incidents and perform planned maintenance. - Manage support requests through the Service Desk tool from initial logging through to resolution. - Communicate progress to customers and work within agreed SLA requirements. - Escalate serious or high-priority incidents when necessary. - Plan daily activities and ensure important tasks are completed within required timescales. - Monitor customer environments and maintain the required level of system performance and service. - Install, configure, maintain and repair IT hardware and software. - Keep service records, tickets and technical documentation accurate and current. - Respond to critical incidents both on-site and remotely. Benefits - £30,000 - £40,000 per year, dependent on experience. - 40 days' paid holiday each year.