IT Engineer

Are you looking to take the next step in your IT career with an established international high-tech organisation? Our client is a fully-fledged MSP provider supporting some of the most recognised companies in the market and is looking for a motivated and energetic IT Engineer to join its team. This is an opportunity for someone who enjoys working in a fast-paced, high-energy environment and is looking to develop their career. Key Responsibilities - Act as the first point of contact for customers. - Attend customer sites as required to troubleshoot and resolve problems or issues, and carry out scheduled maintenance. - Manage incoming incidents and requests through the Service Desk Tool. - Keep customers updated on their cases in accordance with Service Level Agreements. - Escalate high-priority matters to Management when required. - Review daily priorities and take the necessary action to achieve results. - Monitor the integrity and status of customer sites, including usage, revisions, views and reporting, while ensuring customer business requirements are maintained to the highest standard. - Install, test, maintain and repair hardware and software. - Document processes and record tickets for outstanding work. - Manage high-priority incidents both on-site and off-site. Benefits - Salary: £30,000 - £40,000 per year depending on experience. - 40 days paid holiday annually.