Technical Support Engineer

Our client is an established international high-tech organisation and fully-fledged Managed Service Provider supporting a diverse range of well-known businesses. They are seeking an experienced Technical Support Engineer who can provide dependable technical support while confidently handling hands-on work at customer locations. This is a practical and varied position for someone who enjoys troubleshooting, working with different technologies and providing a high level of service to customers. What You'll Be Doing - Take ownership of customer technical queries and provide appropriate support. - Travel to customer sites to investigate faults, implement fixes and complete maintenance activities. - Manage incoming support tickets and requests through the Service Desk platform. - Keep customers informed about progress and resolution times in accordance with SLAs. - Escalate serious or business-critical incidents when required. - Plan and manage daily priorities to ensure work is completed efficiently. - Monitor customer systems and environments and ensure their technology continues to support business requirements. - Install, configure, test, maintain and repair IT equipment and software. - Maintain clear records of technical activity, ticket updates and outstanding tasks. - Deal with urgent incidents both remotely and on-site. Benefits - Salary between £30,000 and £40,000 per year, based on experience. - 40 days' annual leave.