IT Support & Infrastructure Engineer

Are you an experienced IT professional looking for a hands-on role within an international technology organisation? Our client is an established Managed Service Provider delivering IT support and infrastructure services to a range of well-known businesses. They are looking for a proactive and technically capable engineer who is comfortable working directly with customers, resolving technical issues and supporting IT environments both remotely and on customer premises. Key Responsibilities - Provide technical assistance to customers and act as a trusted point of contact for support matters. - Visit customer sites to investigate and resolve technical issues, perform installations and undertake planned maintenance. - Manage incidents, requests and ongoing technical tasks through the Service Desk system. - Provide customers with regular updates and ensure tickets are progressed within agreed SLAs. - Escalate critical, complex or high-priority issues to Management when appropriate. - Organise daily workloads and ensure urgent and important tasks are dealt with accordingly. - Monitor customer environments and infrastructure to ensure systems remain reliable and meet business requirements. - Install, configure, test, maintain and repair IT hardware, software and related systems. - Maintain accurate ticket information and document technical work and outstanding actions. - Respond to major incidents and priority issues both remotely and at customer locations. Benefits - £30,000 - £40,000 per annum, depending on experience. - 40 days' paid holiday annually.