Technical Support Specialist

Are you an experienced Technical Support Specialist looking for a role where no two days are the same? Our client is an international high-tech organisation and established MSP providing technology support to a range of recognised businesses. They are looking for a motivated IT Solutions Engineer to help maintain and support customer environments. The role combines customer interaction, technical troubleshooting, infrastructure support and practical work at client locations. Key Areas of Responsibility - Provide customers with responsive and professional technical assistance. - Attend customer sites to resolve technical issues, carry out installations and complete scheduled maintenance. - Manage incoming incidents and service requests through the company's Service Desk. - Keep customers informed throughout the support process and work within SLA requirements. - Identify issues requiring escalation and bring high-priority matters to Management's attention. - Review workload and establish priorities to ensure business objectives are achieved. - Monitor customer systems and environments, ensuring technology continues to meet required business standards. - Install, configure, test, maintain and repair IT hardware and software. - Record technical activity accurately and maintain documentation for unresolved work. - Handle urgent incidents both remotely and at customer premises. What you get: - £30,000 - £40,000 per year, depending on experience. - 40 days' paid holiday annually.