AV Operations Specialist

Figure is a robotics and AI company that develops general-purpose autonomous humanoid robots. The company's goal is to launch humanoid robots with human-level intelligence. Our robots are designed to perform a wide variety of tasks in the residential and commercial markets. Figure is headquartered in San Jose, California, and requires 5 days a week in office collaboration. It's time to build. As IT/AV Operations Specialist, you will be responsible for the daily operations of all conference rooms, presentation spaces, and ongoing break/fix of audio visual systems. In addition, you will support the IT operations team with ongoing Tier 1 Help Desk tickets, driving issues from report to close-out, assisting with onboarding, offboarding, imaging, inventory and logistics. Responsibilities - Managing a fleet of conference rooms in a Zoom environment, supporting ongoing break/fix, user support & training. - Document, track, and monitor customer problems to ensure resolution in a timely manner through common customer request methods (Ticketing Systems, Chat Software, Email, etc) - Assist in building and documenting standards and IT policies across the company. - Manage Google Workspace and Okta accounts, groups, and access in coordination with the IT team. - Act as backup point of contact for AV support when lead is unavailable. Requirements - 2-3 years in IT or AV support, operations or installation, including experience in: - AV/VC systems knowledge in a corporate environment - Hands-on experience with device management tools such as Fleet and Google Device Policy MDM systems. - Proficiency with Windows, Mac and Linux operating systems. - Experience managing Google Workspace and Okta IDP. - Solid knowledge of office networks (Wi-Fi, DHCP, VLANs, etc). - Excellent customer service, problem solving and teamwork abilities. - CA Drivers License Bonus Qualifications: - Direct experience with enterprise tools such as Google Workspace, Slack, Jira, Zoom, Envoy, FleetDM - Experience with enterprise ticketing systems such as Jira, ServiceNow or Zendesk. - Direct experience with Logitech & Neat hardware and management tools. - Scripts or basic automation for device configuration. - Industry certifications ex: AVIXA CTS, Dante, QSC, Extron, Crestron, - Experience operating within a globally distributed, fast paced enterprise environment.