Senior Functional Solution Architect – SaaS Implementation

About the role As a Senior Functional Solution Architect – SaaS Implementation, you'll ensure that our technical solutions align with customer needs while driving continuous improvement within the product and internal processes. This is a hands-on functional SaaS role focused on complex implementation solution design, configuration quality, troubleshooting and reusable standards. It is not a cloud-infrastructure, software-development or pure pre-sales position. The responsibilities are split into customer-focused and internal/product-focused areas. Customer-focused responsibilities: - Expert problem-solving: Solve complex challenges during client implementations, ensuring solutions are effective and user-friendly. - Technical solution alignment: Ensure customer requirements are met through tailored configurations and quality assurance. - Consultant support & escalation handling: Provide expert guidance to consultants, stepping in for complex scenarios and project escalations. - Communication & documentation: Engage with clients when needed, communicate technical concepts clearly, and document new approaches for team training. Internal & Product-Focused Responsibilities: - Continuous improvement & training: Identify process enhancements, including opportunities to leverage AI, and train consultants to improve their skills. - Product insights & strategy: Share customer feedback with internal teams, explore how AI and emerging technologies can support scalable solutions, and contribute to product development by identifying trends and shaping future product directions. #LI-MB1