Media Optimization Director (House Pod)

We are looking for a senior operational leader to lead mixed teams, and drive scalable, high-quality execution. The role combines people leadership, process improvement, and cross-functional ownership to improve client outcomes and operational efficiency. What you'll do: Lead a Mixed Team: - Manage and coach a team of team leads, ensuring strong collaboration, clear ownership, and effective execution across the region - Build clear career paths, competency frameworks, and development plans. - Conduct performance reviews and support succession planning. - Foster a culture of accountability, collaboration, and continuous learning. - Monitor team utilization, workload balancing, and staffing needs. - Work on hiring plans and organizational structure. - Identify operational risks related to capacity and address them proactively. Operational Leadership: - Establish scalable workflows, documentation standards, and best practices across all operational teams. - Own and continuously improve operational processes across campaign onboarding, launch, optimization, reporting, troubleshooting, and campaign closeout. - Ensure consistent delivery quality and adherence to internal SLAs. - Drive operational excellence through process optimization and automation initiatives. Cross-Functional Leadership: - Partner closely with Client Services, Planning, and Growth, aligning day-to-day execution with broader client and company goals. - Ensure alignment between commercial goals and operational execution. - Drive communication and coordination across departments. Own Regional Performance: - Take full responsibility for the region's operational health within the MPO Department, client outcomes, and margin-related goals, with a focus on proactive issue management. Lead Cross-Functional Problem Solving: - Identify risks early, build action plans, and drive resolution through collaboration with internal teams and leadership when needed. Own Strategic Projects: - Lead regional and department-wide initiatives such as automation, reporting, onboarding improvements, process design, and operational optimization.