Systems Admin

Computer Futures is a leading IT recruitment consultancy, specialising in placing IT experts in permanent and contract roles across Asia, Europe and the US.  With a proven track record in IT recruitment, we enjoy success within all sectors and business types, placing a candidate every 38 minutes. From single job vacancies to large-scale projects, our proficiency in providing exceptional professionals across the board has carved our reputation as a secure and significant supplier partner.  A robust and financially strong business we have grown organically from our first office in London in 1986, to 18 offices in Europe; including Amsterdam, Brussels, Dublin, Edinburgh, Frankfurt, Hamburg, Munich and Paris as well as one office in San Francisco and Tokyo.  Gaining market share, year-on-year, we have the largest client base of any IT recruitment business across Europe. We work with a range of clients, from SMEs to large multi-nationals and high-profile names.  Passionate about recruitment, our 350+ specialist IT recruitment consultants’ priority is to secure the right person for the right role, within a specified timeframe and budget. Through Computer Futures’ methodology, our consultants – who focus on a specific IT technical market and geographical area - create a bespoke service to meet our individual clients’ recruitment needs. Duties · Provide technical support to internal and external customers via telephone, email, or via remote assistance tool(s). Ensure support needs are met. · Assist internal and external customers to upgrade and configure the software. · Participate in software testing as needed during the release cycle. · Troubleshoot complex issues, with simulation/reproduction of issues in order to find resolutions. · Escalate issues to developers as appropriate. Continue to work the issues with the developers should they need your assistance. · As appropriate, provide custom solutions through Scripts. · Participation in customer training. · Use ticketing system(s) and time reporting systems to accurately report issues, document activities, and report time. · Identify cause of problem reported by debugging C#, SQL, HTML, XML, JavaScript, PowerShell and other code and if necessary correct them or report them to the developers. · May require occasional travel to remote company or customer field sites for meetings, implementation of systems, support of systems, or for training. · Requires participating in 24x7 rotation with other team members to respond to critical system support requests. · Participate in projects or other activities as assigned. · Must be willing to work in a team environment and with other team members. · Required to perform duties outside of normal responsibilities, as needed. Essential BA/BS Computer Science, Engineering, or equivalent combination of education and IT software support. · Minimum 3 years’ experience in a similar role troubleshooting and diagnosing problems with hardware and software. · Entrepreneurial spirit with desire to work in a fast-paced environment. · Superior analytical and problem solving skills · Windows operating system and programming environment · Ability to plan ahead and organize daily and weekly tasks · Ability to work with minimum supervision as a part of a team · Constant attention to detail · Excellent communication skills, both verbal and written · Ability to calmly manage crisis situations · Experience working closely with technical subject matter experts, understanding the business and customer goals, and translating those goals into engaging content for consumers. · Organizational skills, to work with the vast array of information gathered during elicitation and analysis and to cope with rapidly changing information on a deadline. · Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders (such as customers, product management, and engineering) Preferred Expertise Areas · SQL Server Management Studio 2008/2012 (Querying, Writing Stored Procedures in T-SQL) · SaaS industry or related experience. · SDLC automation including integration and deployment · Amazon Web Services (SNS & SQS Messaging, Troubleshooting) · Web Service Experience - SOAP messaging, XML syntax & structure, JSON formatting, serializing/deserializing · Experience with Data Encryption · C#, .Net, Object-Oriented Programming and debugging skills · Automation tools such as Chef, Puppet, etc. · Knowledge of web-to-print, email coding, web based best practices and troubleshooting. All your information will be kept confidential according to EEO guidelines. Look for: Danielle Phone: 346 231 7544 Email: d.garan@computerfutures. com