Frontline PS Support Engineer

Realize your potential by joining the leading performance-driven advertising company! As a Frontline PS Technical Support Engineer on the Professional Services team in our Gurgaon office, you’ll play a vital role in providing support via various channels like chat, email, and video conference, demonstrating flexibility and adaptability to different communication mediums. Being service-oriented and prioritizing the client's needs is key, as is the willingness to continually learn and adapt to new technologies and methodologies. To thrive in this role, you'll need: - Excellent communication skills in English, both verbal and written. - Open for 24x7 shifts. - Should have working experience in ad tech industries. - Should have working experience in Technical Support, understanding of logs, and working knowledge of APIs and SQL. - Strong multitasking, prioritization skills, and attention to detail - A motivated team player with a positive attitude and the ability to accept and give productive feedback - Ability to stay calm and maintain performance when under pressure. - Willingness and ability to work in a fast-paced, ever-evolving environment and learn new technologies How you’ll make an impact: As a Frontline PS Technical Support Engineer, you’ll bring value by: - An Engineer should possess extensive knowledge and technical expertise in the Ad tech domain. - Troubleshoot and resolve complex technical issues that arise while providing highest level of customer experience - Serve as the first point of contact for Taboola’s clients. - Timely response to incoming customer support inquiries via email, Live Chat and support ticketing system. - Communicate urgent technical issues internally and externally. - Troubleshoot technical issues and escalate issues internally as needed. - Board management and timely Case Assignment. - Ensure equal workload distribution to the team members. - Be responsible for highlighting operational issues to the management and plan to mitigate them. - Able to work in different shifts as part of 24/7 operation. #IK-RT1 #IK Hybrid