Retention Representative

Are you a great communicator with a passion for helping people? Join a team where you can make a real impact by keeping customers connected to a product they love. At MyHeritage, we’re looking for driven and empathetic individuals to join our Retention team and help our global customers continue their journey of family discovery. As a Retention Representative, your primary role is to engage with paying customers who have requested a refund for their annual subscriptions, understand their concerns, and offer tailored solutions to retain them as valued members. Additionally, you will be responsible for promoting long-term subscription options that meet our customers’ needs. What you bring You’ll thrive at MyHeritage if you’re: - A fluent English speaker, additional languages are an advantage - Experienced in sales or retention (telemarketing experience is a plus) - A fast learner and problem-solver - Motivated, independent, and proactive What we offer At MyHeritage, we believe in making sure our people smile when they go to work. That's why we have: - High salaries - A comprehensive benefits package - Flexibility in shifts - A fun, young working atmosphere - Our employees enjoy a range of benefits to enhance work-life balance and well-being: - Hybrid work model with flexible working hours - Modern, beautiful office in Tel Aviv - On-site gym and pilates classes - Dog-friendly office - Well-stocked kitchens Please send your application in English. #LI-Hybrid