Client Services Liaison

Farnborough, Hampshire, United Kingdom · On-site · fulltime_permanent · Client Support (UK)

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About the role

We are seeking a Client Services Liaison to manage and coordinate client flight activity, ensuring a seamless end-to-end experience through effective planning, communication, and operational support. This role plays a crucial part in liaising between clients, operations, and internal teams to ensure efficient flight delivery in line with client expectations. Key Responsibilities: - Client Coordination & Service Delivery - Flight Planning & Operational Support - Monitoring & Issue Resolution - Collaboration & Internal Coordination - Operational Administration & Data Management - Client Experience & Brand Representation KPIs / Success Indicators: - Percentage of client requests completed accurately and within the agreed service level - Percentage of flights delivered without preventable client-service issues - Percentage of issues resolved or escalated within the agreed response time - Client satisfaction score for supported trips