IT/Security Compliance Specialist

Device Management and Technical Support - Set up, configure, maintain, and troubleshoot employee laptops, iPads, desktops, and related equipment. - Prepare laptops for employee use, including installing Windows, configuring software, upgrading RAM, refurbishing devices, and completing basic hardware setup. - Assist with onboarding and offboarding technology processes, including account setup, device preparation, access changes, and deactivation. - Provide day-to-day technical support for employees experiencing hardware, software, device, connectivity, or access issues. - Support iPad setup, deployment, configuration, monitoring, and troubleshooting. - Manage equipment requests, replacement needs, and general device performance concerns. - Support technical issues and coordinate repairs as needed for office equipment and security-related devices, including printers, doorbells, and cameras.  - Conduct quarterly employee surveys to assess the condition and performance of iPads, desktops, laptops, and other company technology. - Maintain accurate records of assigned equipment, inventory, repairs, and device status. Mobile Device Management and Remote Access - Implement, manage, and maintain mobile device management systems such as JumpCloud, Jamf, or similar platforms. - Oversee centralized user and device management across company devices. - Configure systems to allow remote lock, disable, or erase capabilities for lost, stolen, or compromised laptops and devices. - Support remote assistance tools to troubleshoot employee technology issues. - Manage patching and updates, including automated Windows updates and device security updates. - Support improved device security, access control, and endpoint compliance. - Assist with purchasing and inventory tracking within Jamf or related device management systems. Employee Ticketing and IT Support Processes - Set up, manage, and monitor an employee IT ticketing system. - Ensure employees have a clear process for requesting technical support, reporting issues, and requesting equipment. - Track, prioritize, and resolve employee IT tickets in a timely and professional manner. - Identify recurring issues and recommend process improvements or system changes to reduce future support needs. Software Systems and Vendor Management - Provide software technical support for company systems and tools, including RingCentral and other operational platforms. - Monitor software pricing, subscriptions, contracts, renewals, and vendor relationships. - Assist in evaluating technology vendors and software tools for cost, effectiveness, compliance, and operational fit. - Support planning and execution of IT-related software transitions, including the STEPS Behavioral Health domain transition project. - Provide oversight of systems such as Techloq filtering, VPN, or similar web/content tools. Automation and Process Improvement - Develop, maintain, and improve automation tools that reduce manual administrative work and increase operational efficiency. - Maintain and run the monthly OIG Search automation, which checks STEPS providers to confirm whether they are permitted to bill Medicaid. - Continue development and ongoing operation of the NPI Search automation, which checks STEPS providers’ NPIs in the Maryland Medicaid database for provider enrollment status. - Identify additional opportunities for automation across IT, compliance, credentialing, operations, and administrative workflows. - Document automation processes, schedules, outputs, and escalation steps. IT Security, Compliance, and Risk Mitigation - Support HIPAA-conscious software oversight, technology risk mitigation, and secure computing practices. - Assist in completing the annual IT and security risk assessment. - Complete periodic access management audits to ensure appropriate access. - Monitor and support network security considerations, including firewall-related needs and basic security controls. - Help ensure employee devices, software tools, and access practices align with company security expectations. - Support phishing awareness, safe computing practices, and employee education around technology risks. - Coordinate with leadership on security-related IT projects, vulnerabilities, and improvement plans. Communication and Employee Education - Prepare a quarterly IT newsletter for employees covering topics such as phishing awareness, safe computing practices, device care, technology updates, and how to contact IT for support. - Communicate technical information to employees in a clear, approachable, and professional manner. - Create or maintain basic IT documentation, guides, checklists, and employee instructions as needed. IT Project Support and Oversight - Oversee or assist with IT projects that improve company systems, security, efficiency, and employee support. - Support planning for the STEPS Behavioral Health domain transition. - Coordinate timelines, tasks, and communication for assigned technology projects. - Identify risks, dependencies, and resource needs for IT initiatives.