Configuration Management

T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a proud recipient of the prestigious Great Place To Work® Certification™. As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates across Pune, Bangalore, and Nagpur, boasting a dedicated team of 3500+ employees providing services to group customers. T-Systems offers integrated end-to-end IT solutions, driving the digital transformation of companies in all industries, including automotive, manufacturing, logistics, and transportation, as well as healthcare and the public sector. T-Systems develops vertical, company-specific software solutions for these sectors. T-Systems International GmbH is an information technology and digital transformation company with a presence in over 20 countries and a revenue of more than €4 billion. T-Systems is a world-leading provider of digital services and has over 20 years of experience in the transformation and management of IT systems. As a subsidiary of Deutsche Telekom and a market leader in Germany, T-Systems International offers secure, integrated information technology and digital solutions from a single source. Key Responsibilities - Implement automated workflows for creation and maintenance of Configuration Items (CIs) from requests, ordered catalogue items, and other sources. - Apply and enforce the Common Service Data Model (CSDM) for both service and technical CIs. - Record and maintain CIs in T-Systems standard CMDBs (ServiceNow, HP AM CDS, ITSM2). - Support CI data maintenance and reconciliation procedures to ensure accuracy and completeness. - Develop, update, and maintain process documentation and Work Instructions (WI), including definitions of mandatory fields, relationships, and reconciliation procedures. - Establish data quality checks and implement corrective actions and continuous improvement measures. - Enhance ServiceNow ISP service requests, ensuring correct approvals and accurate data entry. - Provide Configuration & Facility Management (CFM) consultations and deliver training sessions when required. - Participate in project audits, workshops, and governance reviews. - Collaborate with engineers and architects when new technologies are introduced into the CMS infrastructure. - Define, track, and report internal SACM KPIs, including advisory on KPI performance, root cause analysis for quality decreases, and mitigation planning. - Provide knowledge-sharing, data exports, and approvals to colleagues in ServiceNow, HP AM CDS, and ITSM2. - Support data transformation and validation to ensure consistency during database transfers into ServiceNow. Required Skills & Competencies - Strong expertise in ServiceNow (CMDB, SACM, ISP, and CSDM). - Solid understanding of Configuration Management processes and ITIL practices. - Hands-on experience with data quality management, validation, and reconciliation. - Ability to write, update, and maintain process documents and work instructions. - Strong analytical skills to track KPIs, perform root cause analysis, and propose improvement measures. - Excellent stakeholder engagement, with the ability to consult, train, and guide colleagues. Desired Experience - 5+ years of experience in Configuration & Asset Management (SACM). - Proven track record in implementing workflows and automation in ServiceNow CMDB. - Experience working with multiple CMDB tools (e.g., HP AM CDS, ITSM2). - Familiarity with audit and compliance processes. - Exposure to large-scale enterprise infrastructure environments. Looking for Early joiners within 30 Days only  Please Note: Fraudulent job postings/job scams are increasingly common. Beware of misleading advertisements and fraudulent communication issuing 'offer letters' on behalf of T-Systems in exchange for a fee. Please look for an authentic T-Systems email id - [email protected]. Stay vigilant. Protect yourself from recruitment fraud! To know more please visit : Fraud Alert