Customer Service Analysts

Role--Customer Service Analysts  Location- EL PASO ,TX Must be from Medical or pharmaceutical  industry Job Description/requirements: Profile: Customer Service Analysts / Contact Center Skillset required: Productivity Management: • Making outbound phone calls to our members and prescribers • Utilizing multiple software systems to complete Medicare Enrollment case reviews • Meeting or exceeding government mandated timelines • Complying with turnaround time, productivity and quality standards • Conveying resolution to beneficiary or provider via direct communication and professional correspondence • Acquiring and maintaining basic knowledge of relevant and changing Med D guidance Required Qualifications: • Ability to effectively communicate with members and prescribers while managing multiple software systems • Accountable and results driven • Critical thinker/problem solver • Receptive to constructive feedback and flexible in adapting to change • Ability to effectively plan, prioritize, and organize time and workload • Ability to execute successfully in a deadline-oriented, fast-paced, highly-regulated environment • Proficient in navigation of multiple computer applications • Proficient use of keyboard, mouse and ability to navigate 2 workstation monitors • Ability to type more than 30 WPM Preferred Qualifications: • At least two years of general business experience that includes problem resolution, business writing, quality improvement and customer service • Six months of PBM/pharmaceutical related work strongly desired Education: • High School Diploma or GED required • Bachelor’s degree in related field or equivalent work experience preferred Role--Customer Service Analysts  Location- EL PASO ,TX Must be from Medical or pharmaceutical  industry Job Description/requirements: Profile: Customer Service Analysts  Skillset required: Productivity Management: • Making outbound phone calls to our members and prescribers • Utilizing multiple software systems to complete Medicare Enrollment case reviews • Meeting or exceeding government mandated timelines • Complying with turnaround time, productivity and quality standards • Conveying resolution to beneficiary or provider via direct communication and professional correspondence • Acquiring and maintaining basic knowledge of relevant and changing Med D guidance Required Qualifications: • Ability to effectively communicate with members and prescribers while managing multiple software systems • Accountable and results driven • Critical thinker/problem solver • Receptive to constructive feedback and flexible in adapting to change • Ability to effectively plan, prioritize, and organize time and workload • Ability to execute successfully in a deadline-oriented, fast-paced, highly-regulated environment • Proficient in navigation of multiple computer applications • Proficient use of keyboard, mouse and ability to navigate 2 workstation monitors • Ability to type more than 30 WPM Preferred Qualifications: • At least two years of general business experience that includes problem resolution, business writing, quality improvement and customer service • Six months of PBM/pharmaceutical related work strongly desired Education: • High School Diploma or GED required • Bachelor’s degree in related field or equivalent work experience preferred Contact - 315-602-2419