Supervisor M.F - Hampstead

Since 1985, Bompard has cultivated cashmere excellence through its core values: heritage, sustainability, and a commitment to quality. Each creation is part of a unique legacy of craftsmanship, driven by a historic mastery of knitwear and a rare sensitivity to the material. Icons of the contemporary wardrobe, Bompard pieces embody a timeless and confident French elegance. The House offers collections that resonate with the spirit of the times composed of refined, versatile essentials made from exceptional materials. With a strong focus on international growth and digital development, Bompard is reinforcing its position as a leading name in responsible luxury, blending artisanal tradition with sustainable modernity. Bompard is looking for a full-time Supervisor (40 hours/week) for our Hampstead store. The position is available immediately. Main Responsibilities: Client Experience & Sales Leadership - Lead by example in delivering a premium, personalised client experience, from the warm welcome to the farewell at the door - Support, coach and motivate the team to achieve outstanding service standards - Handle complex client situations and build lasting loyalty - Monitor individual and team sales performance, providing regular feedbackProduct Knowledge & Brand Representation - Maintain expert knowledge of the full product range (quality, care, past collections, styling) - Train the team in product knowledge and selling techniques - Embody the brand's image, values and standards at all timesBoutique Organisation & Visual Standards - Keep the boutique immaculate (sales floor, stockroom and shared areas) - Uphold merchandising standards and support visual updatesStock Management - Oversee deliveries and product checks - Monitor stock levels, help prevent stock loss and follow up on special orders - Help coordinate regular stock countsOperations & Team Management - Assist with scheduling and daily team organisation - Support opening and closing procedures in line with company and security policies - Foster a positive, collaborative and high-performing team spiritSales Performance - Own daily, weekly and monthly sales targets - Analyse performance indicators and implement action plans to meet and exceed KPIs • Previous experience in retail supervision, preferably in premium or luxury fashion  • Strong leadership and interpersonal skills  • Passion for client service and high-quality products such as cashmere  • Proactive, organized, and results-driven By joining Bompard, you become part of a French company renowned for its quality and unique cashmere expertise. Ready to take on this challenge ? Send us your application! We look forward to meeting you and sharing this adventure with you in London !