Field Service Technician

About the Role Recycleye is looking for a Field Service Technician to join our small, hands-on support team. You'll be on the ground diagnosing and resolving hardware and software issues on our AI-powered sorting systems, deployed in live operational environments at waste management facilities across the UK and Europe. This is an entry-level, travel-intensive role, ideal for someone with a technical foundation who wants to build deep, practical experience with robotics, computer vision, and industrial systems in the field. What You'll Do - Diagnose and resolve complex hardware and software issues on live, operational systems in waste management facilities - Communicate clearly and calmly with customers and internal teams during high-pressure incidents, providing structured updates from initial diagnosis through resolution - Perform root cause analysis on recurring or novel faults and feed findings back to engineering - Carry out routine maintenance, installations, and system checks - Work independently on-site while staying closely coordinated with the wider support and engineering teams - Travel extensively (approx. 75%) to customer sites across the UK and Europe Skills & Experience - Comfortable working independently as well as part of a team - Strong analytical and critical reasoning skills; able to interpret data and diagnostic information to identify issues - High attention to detail and accuracy in troubleshooting and reporting - Customer service mindset — able to represent Recycleye professionally on-site - Root cause analysis skills; Six Sigma exposure a plus - Software/network debugging skills - Additional languages a plus, not required (useful given European travel) Personal Attributes - Accurate and detail-oriented - Collaborative and personable - Hardworking, with a strong sense of initiative - Calm and effective under pressure - Genuine customer service mentality Qualifications - UK driving license preferred - Engineering degree, HNC, or equivalent higher-level apprenticeship Additional Details - Based in the UK; must be willing and able to travel approximately 75% of the time across the UK and Europe - Must hold or be able to obtain a valid passport with no restrictions on travel within Europe - Comfortable working independently, often on remote or unaccompanied site visits - Willingness to work in waste management/recycling facility environments - Future shift rotation possible to support 24/7 coverage as the team grows