General Manager

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a General Manager on Via’s Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage a team of local field operators focused on daily operations, driving continuous operational and quality improvements, and growing our services. This is a fully in-person position with the expectation that you will be onsite 4-5 days per week. There may be a need for early mornings or evenings. What You'll Do: - Manage the daily onsite operations of our service. You’ll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation. - Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service. - Manage the full employee lifecycle for drivers — scheduling, PTO approvals, daily inquiries, performance conversations, and adherence to workplace policies. - Manage driver work schedules to ensure the appropriate amount of vehicles are in service at any given time to meet demand expectations. - Act as the operational bridge between city partners, drivers, unions, community leaders, local organizations to help bring the community's goals to life. - Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience. - Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations. - Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment. Who You Are: - Experienced operations manager, with a minimum of 4-6 years of experience and hold a Bachelor's degree. - Independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility. - Savvy and tactful communicator: you intuitively find the right tone in every situation. - Detail-oriented executor: you’re obsessively action-oriented, and thrive while operating autonomously. - Experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams. - Flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly. - Problem solver; you don’t accept the status quo and are always looking for creative solutions. - Based in the Baton Rouge, LA area or willing to relocate. Compensation and Benefits: - Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable - Salary Range: $80,000 - $125,000 / year. - We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching. There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer.