Field Operations Manager

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Field Operations Manager on Via’s Transit-as-a-Service (TaaS) Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage daily operations while driving continuous improvement and growth of our services. **This is a fully in-person position with the expectation that you will be onsite 5 days per week** What You’ll Do: - Run the daily onsite operations of our service. You’ll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation. - Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service. - Guide and support drivers - building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service. - Turn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements. - Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience. - Act as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life. Who You Are: - Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work. - Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through. - Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen. - Tactical and strategic, able to problem-solve issues as they come up but also think long term about solutions to mitigate these occurrences. - Mission driven, motivated by expanding access to transportation and improving how communities move. - Based in the Tacoma area, ready to be onsite 4–5 days a week. Compensation and Benefits: - Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable - Salary Range: $70,000 - $82,500 / year - We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching. Ready to join the ride? Via is an equal opportunity employer.