Service Advisor

It's about our culture. Work for a great family business. We are seeking a veteran Service Advisor. Honda, Toyota, or GM experience is a plus but not a requirement. Must be a customer-focused Service Advisor. The ideal candidate will serve as the primary point of contact for customers, providing exceptional service while facilitating their vehicle maintenance and repair needs. This role requires a strong understanding of automotive systems, excellent communication skills, and the ability to manage service operations efficiently. CDK and Xtime experience is helpful but not required. Responsibilities - Perform an Active Write up and delivery process - Greet customers and assess their vehicle maintenance and repair needs. - Provide detailed explanations of services required, including vehicle maintenance, automotive repair, and tire service. - Collaborate with service technicians to ensure accurate diagnosis and effective communication of repair processes. - Prepare service estimates and work orders, ensuring clarity in service writing. - Maintain records of customer interactions and transactions in an organized manner. - Follow up with customers regarding their vehicle status and any additional services needed. - Ensure customer satisfaction by addressing concerns promptly and professionally. - Stay updated on automotive technology trends and service management practices. Benefits: - 401(k) - 401(k) matching - Dental insurance - Employee assistance program - Employee discount - Health insurance - Health savings account - Life insurance - Paid time off - Professional development assistance - Vision insurance