Technology Solutions Consultant

Open position in RADaR office locations, including Kansas City, MO, Columbia, MO, and St. Louis, MO; Hybrid work schedule: 3 days in the office, 2 days working from home Visa sponsorship is not available for this position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without requiring employer sponsorship. This role is the direct connection between the MTP's innovation and technology strategy and the day-to-day challenges faced by our agencies. You'll work with agencies to understand the business problems they're actually facing, recommend the right technology or AI-driven solution for that specific problem, and make sure people actually know how to use it — through training, hands-on support, and ongoing enablement. This is not a traditional IT support role, and it is not about pushing a single technology or AI tool across MTP. Each agency and problem may require a different approach. The successful candidate will be a strong listener and creative problem solver who can take a vague challenge—"this takes too long" or "we keep running into this issue"—and turn it into a clear opportunity and actionable solution. Essential Duties and Responsibilities (Other duties may be assigned) - Partner with agency teams to identify recurring problems, bottlenecks, or inefficiencies in how they work - Ask questions, observe processes, and identify the root cause of business problems - Scope individual projects by identifying goals, stakeholders, requirements, timelines, and potential approaches - Recommend and help implement the right technology or AI-driven solution for each problem, rather than pushing a single standard tool everywhere it doesn't fit - Design and deliver training and enablement sessions so teams can use new tools confidently, not just once but on an ongoing basis - Provide continued hands-on support after a tool launches — office hours, troubleshooting, refreshers — so adoption doesn't fade after the initial rollout - Partner with product and engineering teams when custom development or additional technical support is needed - Track project outcomes and share insights, challenges, and broader technology opportunities with the Director of Innovation & Technology - Document what's working at one agency and help share it with others, so good solutions don't stay stuck in a single team - Flag patterns and bigger platform needs back to the Director of Technology & Enablement Growth path This role is built to grow. A Technology Solutions Consultant who's built strong relationships across several agencies and is handling more complex, ambiguous problems independently moves to Senior Consultant. From there, a Principal Consultant takes on the most complex cross-agency initiatives, mentors newer consultants, and often becomes the natural next candidate for a future Director-level opening as the team expands. Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Genuine curiosity about AI, emerging technology, and how technology can improve the way people work - Strong training and facilitation skills; able to explain a new tool clearly to a non-technical audience - Some business analysis instinct — able to take a vague complaint (“this is taking forever”) and turn it into a workable solution - Strong project management and organizational skills, including the ability to scope projects, manage stakeholders, and keep work moving - Sound judgment around responsible and safe use of AI and emerging technology - Agency, marketing services, or client-services experience is a strong plus - Patience and people skills — this role succeeds through relationships and repetition, not through a single big launch Total Perks Package - The chance to be a part of a growing company and the next success story - Amazing opportunities for career development - Recognition programs - Employee referral bonus - Hybrid work schedule; 3 days in the office, 2 days working from home - Fun and collaborative work environment - Casual dress code - Insurance Coverage (medical, dental, vision, life, and disability) - 401(k) retirement plan, with employer 4% match - Work/life benefits, including mental health and wellbeing support - Flexible Time Off Policy - Paid holidays, including agency soft closing Christmas Eve-New Year's Day - Paid leave options, including sick leave, medical leave for self and family, and parental leave California Residents - Please review our Privacy Notice here. This employer participates in E-Verify. For more information, see the E-Verify Participation Poster and Right to Work Notice (English and Spanish).