Key Account Operations Manager

Welcome To The Traegerhood: Our business is BBQ, and business tastes good. Traeger invented the wood pellet grill over 30 years ago, and we’ve been revolutionizing outdoor cooking ever since. We’re a team of disruptors, innovators, problem solvers, and food fanatics who are dedicated to bringing people together to create a more flavorful world. From our headquarters in Salt Lake City and beyond, we work tirelessly to provide a world-class experience to our customers, retailers, and especially our employees. If you’re a team player who’s dedicated to delivering top-quality results every day, then we want you to come cook with us! Who we are: Key Account Operations Managers are senior members of the Retail Operations team, responsible for owning the full operational relationship with Traeger’s largest and most complex retail partners — including big-box and home improvement leaders like Home Depot, Lowe's, ACE Hardware, and Walmart. These accounts demand mastery of high-volume order environments, large-format store programs, and the rigorous compliance standards that come with operating at national scale. Key Account Operations Managers don’t just execute — they lead. They set the operational strategy for their accounts, anticipate systemic risks, and drive cross-functional alignment to protect and grow Traeger’s presence across thousands of store locations. How You'll Help Us Win: - Own end-to-end order execution for Traeger’s largest retail accounts, managing high-volume PO flows with precision and strong EDI performance across thousands of store locations. - Lead OTIF strategy for enterprise accounts, identifying systemic risks and driving cross-functional resolution before issues reach the floor — at a scale and speed that larger retailers demand. - Serve as the primary operational lead and senior point of contact for key big-box retail partners, including Home Depot, Lowe’s, and Walmart, building deep institutional knowledge of each account’s programs, systems, and expectations. - Navigate the operational complexity of large-format retail: seasonal resets, bay expansions, national promotions, and high-SKU assortments across diverse store footprints. - Own vendor compliance at enterprise scale — managing intricate routing guides, packaging mandates, store-level delivery requirements, and retailer-specific compliance programs with zero margin for error. - Drive chargeback reduction and deduction management for high-deduction accounts, building structured dispute workflows and partnering with Finance to protect gross margin. - Partner with Sales leadership, Demand Planning, and Supply Chain to align large-account forecasts, seasonal buys, and promotional volume — ensuring supply can meet the scale of these commitments. - Deliver executive-ready reporting on order performance, compliance scorecards, OTIF trends, and chargeback status to internal stakeholders and retail partners alike. - Identify and lead operational improvement initiatives — from automating manual workflows to building scalable processes that can handle the complexity of a 2,000+ store rollout. - Operate as a strategic partner to the Sales team, providing operational insight that supports account negotiations, program expansion, and retailer relationship health. - Maintain flexibility to support account needs across time zones and retailer business cadences, including early-morning availability for East Coast retailer operations teams. What You’ll Need to Succeed: - 5+ years of experience in retail account operations or order management, with direct experience supporting large-format or big-box retailers such as Home Depot, Lowe's, ACE Hardware, or Walmart. - Proven ability to manage high-volume, high-complexity order environments — including multi-SKU assortments, national store programs, and peak-season surges. - Deep familiarity with big-box retail operations: vendor portals (e.g., Retail Link, Supplier Hub), routing guides, store-level compliance requirements, and retailer scorecards. - Strong chargeback management experience, including dispute workflows, root cause analysis, and deduction reduction strategy at meaningful scale. - Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, and large-dataset analysis; experience with BI or reporting tools is a plus. - Experience with ERP and EDI systems in a high-volume retail supply chain environment. - Exceptional organizational and prioritization skills — able to manage competing demands across multiple large accounts without losing precision or accountability. - Strong communicator and cross-functional collaborator, comfortable presenting performance data and operational strategy to senior internal and external stakeholders. Why You Will Love To Work Here: - - Be part of the most disruptive force in outdoor cooking - Join a true team working towards a common goal - Culture of risk-taking, innovation & quality - So.Much.Food. - Full medical/dental/vision packages to fit your needs - 401K to help you plan for the future - Tuition reimbursement - Great discounts on all things Traeger - Did we mention all the food? Traeger may use AI tools for resume-screening purposes. By submitting your application to us, regardless of method for submission, you consent to the use of such AI tools.