IT Helpdesk Technician

Welcome to the Traegerhood: Our business is BBQ, and business tastes good. Traeger invented the wood pellet grill over 30 years ago, and we're fanatics who are dedicated to bringing people together to create a more flavorful world. From our headquarters in Salt Lake City, we work tirelessly to provide a world-class experience to our customers, retailers, and especially our employees. If you're a team player who's dedicated to delivering top-quality results every day, then we want you to come cook with us. What You'll Do: Traeger is looking for an IT Helpdesk Technician to provide frontline technical support across our corporate environment. This role blends traditional desktop/end-user support with hands-on device management (Intune/Kandji-IRU) and audio/visual systems support for conference rooms, event spaces, and office A/V equipment. This person will be the first point of contact for employees experiencing technical issues and a key contributor to keeping our device fleet secure, up to date, and running smoothly. This is onsite 5 days/week. How You'll Help Us Win: - Provide Tier 1/2 helpdesk support for hardware, software, and network issues via ticketing system, phone, and in-person - Administer and support end-user devices (Windows and macOS) using Microsoft Intune and Kandji (IRU) for enrollment, policy deployment, compliance, and remote management - Support Microsoft 365 / Azure AD (Entra ID) administration: user provisioning, licensing, group policy/conditional access basics, password/MFA resets - Manage and troubleshoot A/V systems in conference rooms and shared spaces, including: - Firmware/software updates for sound systems, video bars, displays, and conferencing hardware (e.g., Zoom Rooms, Teams Rooms, Poly/Logitech devices) - Setup, testing, and troubleshooting for meetings, town halls, and company events - Maintaining an inventory of A/V equipment and coordinating repairs/replacements - Image, configure, and deploy new laptops/desktops and manage asset lifecycle (onboarding/offboarding) - Document recurring issues, contribute to internal knowledge base articles, and identify opportunities to automate or improve support processes - Escalate complex issues to Tier 2/3, Networking, or DevOps/Infrastructure teams as needed, with clear documentation - Support basic networking troubleshooting (Wi-Fi, VPN, printers, conference room connectivity) - Assist with physical office IT needs: workstation setup, peripheral troubleshooting, cabling, and equipment moves What You'll Need To Succeed: - 2+ years of hands-on IT helpdesk / desktop support experience - Working knowledge of Microsoft 365, Azure/Entra ID, and general Windows/macOS administration - Experience with MDM tools, ideally Microsoft Intune and Kandji (IRU), or comparable platforms (Jamf, Workspace ONE) - Comfort with A/V equipment: setup, firmware updates, and troubleshooting for conferencing/sound systems - Strong troubleshooting mindset — able to diagnose issues methodically and communicate clearly with non-technical users - Solid understanding of networking fundamentals (DNS, DHCP, VPN, Wi-Fi basics) - Excellent customer service and communication skills; patient and personable under pressure - Ability to lift/move IT and A/V equipment as needed Bonus Points if you have this: - Associate's or Bachelor's degree in IT, Computer Science, or related field (not required — equivalent experience is valued) - Relevant certifications: Microsoft MD-102, CompTIA A+/Network+, or similar - Experience supporting a hybrid on-prem/cloud environment - Familiarity with IT ticketing/service management systems - Basic scripting/automation experience (PowerShell) for repetitive tasks Why You Will Love Working Here: - Be part of the most disruptive force in outdoor cooking - Join a true team working towards a common goal - Culture of risk-taking, innovation, & quality - So. Much. Food. - Have an outdoor lover’s paradise in your backyard - Full medical/dental/vision package to fit your needs - 401k to help you plan for the future - Tuition reimbursement - Individual professional development programs & initiatives to help you grow professionally - Great discounts on all things Traeger - Did we mention all the food? Traeger may use AI tools for resume-screening purposes.