Operation Strategist Specialist - Insurance

- Analyze ongoing and upcoming business process wrt to after sales services (claims & others) and ensure optimal workflow - Identify, develop, evaluate, and optimize organization’s core sales operational processes (target setting, incentive scheme design and implementation, reporting, setting metrics & SLA on claims and customer service functions) - Work closely with operations manager or stakeholders in Business / Claims / Finance / Others to drive and monitor new improvement initiatives - Ensure routine business processes are completed on time and accurate (serves as backup PIC in case needed) - Report to VP of Insurance to deliver action items for further improvements - At least 2-3 years working experience in Operation Excellence or Business Process Improvement, especially in relation to financial industry - Attention to details, critical mindset and self driven to get things done - Strong analytical skills, ability to identify root causes and sequentially take steps to solve problems - Ability to multitask and deliver initiatives in a fast-paced environment - Strong verbal and written communication skill - Able to collaborate effectively with multiple stakeholders - Highly proficient in Microsoft Office tools such as Excel for Data Analysis and visualization - Nice to have: -  Working experience in managing large scale operation projects in fintech / same industry - Working experience as a business consultant in related field in Insurance / Banking / Financial industry - Experience in managing and executing on complex projects with multiple stakeholders - Industrial engineering degree or similar - Experience in using SQL / similar language