Quality Assurance Operations Team Leader

- As part of Operation Team to minimize risk, detect and prevent fraud/complain and improving quality of all agents - Monitoring and responsible for the overall Quality Assurance Process - Liaise with QA Ops Manager regarding operation daily - Review quality assurance policies and procedures - Develop, recommend and monitor corrective and preventive actions - Update internal policy & SOP based on new regulations from regulator - Prepare reports to communicate outcomes of quality activities - Identify and organize training needs to meet quality standards - Coordinate collaborations with other departments. - Conduct Internal and External calibration - Monitoring and developing team performance and coaching team if needed   - Male/Female - Age max. 35 years old - Bachelor degree any major - Minimum experience 1 year as Supervisor/TeamLeader/Officer quality assurance, internal audit in bank/multifinance/fintech - Have honest attitude, good interpersonal skill, conscientious, good leadership, good communication skill, good excel skill