Desk Collection Supervisor

  - Coordinate collection activities of unsecured products, manage flow rates to prevent accounts from flowing down to charge off and minimize net credit losses - Recruitment, training and performance management of the collection team to ensure good productivity - Process-reengineering of collection processes to improve productivity - Capacity tracking, management and planning to ensure adequate collection resources for the section all the time - Manage and optimize collection cost - Prepare, document and monitor strategy effectiveness and custody of the collection strategy/procedure - Tracking and evaluating the effectiveness of all collection strategies. Design and conduct champion & challenger tests of all collection strategies - Prepares regular and customized, in-depth reports and information summarizing various aspects of unit(s) activities. Interprets important aspects of reports for management.    - Bachelor's degree  - 5 years of working experience in Collection and 1-2 years of working experience as Desk Collection Supervisor/Manager - Strong understanding of collections activities and process.  - Sound people supervisory/managerial skills. - Excellent problem-solving skills.  - Advanced Communication skills, both verbal and written. - Adequate analytical skills and has experience in developing collection reports to measure collection productivity/performance. - Experience with collection strategy to achieve both short term and long term desirable result/portfolio quality.  - Ms-office skills.