Head of Operation & Strategy

  - Formulate business strategy with others in the executive team - Design policies that align with overall strategy - Implement efficient processes and standards - Coordinate operation team and find ways to ensure customer retention - Ensure compliance with local and international laws (e.g. data protection) - Oversee the implementation of technology & analytics solutions throughout the organization - Evaluate risk and lead quality assurance efforts related to our operation - Oversee expenses and budgeting to help the organization optimize operation costs and benefits  - Mentor and motivate teams to achieve productivity and engagement Report on operational performance and suggest improvements      - Proven experience as Head of Operations, Operations Strategy or similar leadership role - Familiarity with all business functions including HR, finance, operation and IT - Experience with implementing IT systems - Strong knowledge of data analytics and reporting - Good with numbers and financial planning - Outstanding communication and negotiation skills - Excellent organizational and leadership ability - Analytical mind - Problem-solving aptitude - BSc/BA in Business, Computer Science or other relevant field