Collection Excellence Junior Associate

- Circulating various documents to management to facilitate the approval process for items specified in those documents (e.g., contract extensions, manpower planning, vendor partnerships, etc.). - Directing, supervising, and coordinating all General Support Collection operations to ensure the achievement of administrative, reporting, and support SLA targets in accordance with established quality standards. - Calculating and executing the manpower fulfillment process for the Collection team in coordination with the HR team. - Monitoring the workflow of the Ops Support team to ensure compliance with expected standards regarding SLAs, output quality (reports, data entry, etc.), and the execution of Desk Collection IVR processes. - Serving as the primary point of contact between Collection users and Collection Vendors to ensure the alignment of operational and strategic goals. - Formulating, finalizing, and strictly monitoring the Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for Collection vendors. - Overseeing the calculation of operational expenses and monthly invoices for Collection vendors based on performance data and contractual agreements, as well as processing and submitting payment requests within set deadlines. - Bachelor Degree (S1) from Reputable University - Minimum 2 years of experience in a similar role - Strong leadership skill - Proficient in computer applications, including Microsoft Excel, Google Sheets, and Google Docs - Strong communication and collaboration skills