Data Analyst - Operations

- Analyze ongoing and upcoming business process to ensure proper documentation are available - Identify, develop, evaluate organization’s core operational processes (target setting, incentive calculation, reporting, setting metrics & SLA) - Work closely with operations manager or stakeholders to drive and monitor new improvement initiatives - Provide direction and guidance to junior team members - Ensure routine business processes are completed on time and accurate (serves as backup PIC in case needed) - Ensure deliverables from junior team members are up to standard and free of error - At least 2 years working experience in Operation Excellence or Business Operations Improvements, especially in the financial industry - Attention to details, critical mindset and self driven to get things done - Strong analytical skills, ability to identify root causes and creativity to solve problems - Ability to multitask and deliver initiatives in a fast-paced environment - Strong verbal and written communication skill - Nice to have: ○ Working experience in managing large scale operation projects in fintech / same industry ○ Working experience as a business consultant ○ Experience in managing small team ○ Industrial engineering degree ○ Experience in using SQL / similar language