Implementation Consultant

- Deliver remote training sessions to new and existing customers - Manage multiple implementation projects from planning through to go-live - Understand customer processes and recommend effective system workflows - Collaborate with Technical, Onboarding, and Customer Success teams to coordinate customer requirements - Support customers during go-live and adoption phases - Maintain expertise in new product features and industry best practices - Contribute to internal knowledge sharing and training initiatives - Ensure a high standard of customer service, training delivery, and project administration - Excellent written and spoken English communication skills - Experience delivering software training or implementation services - Strong communication and presentation skills - Experience analysing business processes and translating them into training or implementation plans - Ability to manage multiple projects and stakeholders simultaneously - Customer-focused with excellent organisational skills