Customer Success Manager

- Manage BPO client relationships for the purposes of developing the current partnerships and creating new business opportunities; - Work Strategically and Commercially; - Support account leads by developing and managing an active opportunity; - Provides technical support to the clients before and after-sales; - Support business practices through developing relationships and account planning within existing accounts and target accounts; - Evaluating customer needs to suggest upgrades or additional services; - Prepares analysis on weekly/monthly/yearly basis about cost, quality, productivity, client satisfaction and identifies trends, opportunities, issues, concerns, and successes; - Design and develop daily, weekly, monthly reporting to senior management; - Manage client procurement relationships, including negotiating and managing commercial contracts; - Provide leadership and project oversight for all initiatives - scope statements, budgets, project plans, business requirements, testing and test plans and implementation; - Utilize data analytics to identify key trends in the business and collaborate with members of the management team to provide recommendations and solutions; - Negotiating rates and prices with clients; - Excellent English language skills; - Experience in technical support, sales, and account management; - Good technical understanding; - Excellent communication and interpersonal skills; - Ability to self-organize and achieve objectives within committed timeframes; - Familiarity with client on-boarding requirements and an ability to think creatively;  - Collaboration, organization and multi-tasking skills; - Good critical thinking and problem-solving skills;