Cluster Director of Revenue

Avista Hideaway Phuket Patong – M Gallery Collection Discover a sanctuary of serenity with forest and sea views at this boutique Accor luxury resort in Phuket. Nestled among lush hills above Patong Beach, Avista Hideaway Phuket Patong – MGallery Collection is designed for couples and families seeking serenity in nature. Resort Overview - Style: The resort offers Pool Villas and Pool Access Rooms among 150 Thai-inspired accommodations cascading through landscaped gardens. - Location: 39/9 Muen Ngern Road, Patong District, Amphur Kathu, 83150 Phuket, Thailand - Rooms: 150 spaces with mountain, pool, or sea views; select suites include direct pool access or private terrace whirlpools.   Amenities & Highlights - Experience one of the best Phuket hotels featuring three pools, each with a swim-up bar,  - A spa with outdoor cabanas, - Complimentary wellness activities, rooftop mini-golf, games room, kids club, a 24-hour gym  - A complimentary shuttle bus to Patong Beach, just a five-minute drive.  This position is responsible for maximizing room revenue contribution through a thorough understanding of all booking channels and management of inventory and rate therein.   - Pricing & Revenue Strategy Develop and optimize hotel pricing strategies, including BAR levels, restrictions, packages, and rate offers, ensuring alignment with market demand and distribution channels. - Forecasting & Demand Management Monitor booking pace, market demand, and historical trends to prepare accurate room and revenue forecasts and optimize availability and inventory controls. - Distribution & Channel Management Analyze distribution channels and consumer booking trends, ensuring rate integrity and the right offers are delivered to the right customer through the right channel. - Market & Competitive Analysis Monitor competitor pricing, market trends, and yield strategies to identify opportunities and support strategic decisions that maximize revenue performance. - Revenue Planning & Performance Reporting Collaborate with Sales & Marketing and relevant teams on strategic planning, budgeting, and business decisions; lead weekly Revenue Management Meetings and provide regular revenue updates and performance reports. - Education & Experience: Bachelor’s degree in Hospitality Management, Business Administration, Finance, or a related field, with relevant experience in hotel Revenue Management, preferably in an international or multi-property environment. - Revenue Management Expertise: Strong knowledge of hotel pricing, forecasting, demand management, inventory control, BAR strategies, distribution channels, and revenue optimization. - Analytical & Commercial Skills: Strong analytical and numerical skills with the ability to interpret market trends, competitor pricing, booking patterns, and performance data to support revenue decisions. - Systems & Digital Skills: Proficient in Revenue Management Systems, PMS, CRS, Channel Manager, and other hotel commercial systems; strong Microsoft Excel and reporting skills. - Communication & Leadership: Strong communication, negotiation, and stakeholder management skills, with the ability to work effectively with Sales, Marketing, Reservations, and Operations teams and lead Revenue Management meetings. - Language: Good command of written and spoken English. Knowledge of additional languages is an advantage. - Supervise daily reception, check-in, check-out, and guest service workflows. - Resolve guest concerns quickly, professionally, and with care. - Train, coach, and schedule front office team members. - Monitor room inventory, occupancy, and yield management to help drive revenue. - Act as the shift leader or hotel representative when the manager is away. - Coordinate with housekeeping and maintenance to ensure clean and ready rooms.