IT Technician II Onsite (Sacramento, CA)

Job Description Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service. Job Responsibilities This role is expected to be able to resolve the following technical issues with little or no assistance: - Workstation operating system issues of any kind. - Printer issues of any kind. - Standard business application (Office, etc.) issues of any kind. - Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. - Basic server issues. - Basic networking issues. - Answer incoming Quick Fix calls from clients. Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations. Job Qualifications - Willing to work full-time on-site, either at the company office or client locations as required. - Experience with Windows and Mac OS troubleshooting. - Minimum two years in Helpdesk support or a similar role. - Skilled in application troubleshooting, PC deployments/imaging, and user profile management. - Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting. - Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications. - Experience with Managed Service Providers (MSPs) is highly desirable. - Active IT Certifications are preferred. - Valid driver's license, vehicle insurance, and access to a vehicle for client visits. Job KPI's - Utilization: The percentage of time that you are on the clock and billing time to client tickets - CSAT: Scores filled out by clients using the rating system in tickets - Quality Score: Assessments performed by the training and quality team. - First-touch closed: Each ticket that is completed with only one time entry contributes to this number Compensation Pay rate ranges from $25.30/hour up to $33.50/hour and may vary by experience and location. Benefits - Medical Insurance Plan - Dental & Vision - Life Insurance - Disability Coverage - Paid Time Off (starts at 15 days per year) - Maternity/Paternity Leave - Paid US Holiday - Retirement Plan - Salary Advancement/Loan - Health & Wellness Program - Company-paid training and certification - Supplemental Life Insurance (Employee-paid) - Supplemental Health Plans (Employee-paid) Skip the wait. Fast-track your application and jump straight into your next big opportunity. Start your instant interview now: https://app.hireflix.com/public-application/663d37ecb118977f4e9a12e9