Mercedes-Benz Digital Experience Specialist - W.I. Simonson Mercedes Benz

Join W.I. Simonson Mercedes Benz, part of the Sonic Automotive dealership group, and help Mercedes-Benz customers get the most from the technology built into their vehicles. As a Digital Experience Specialist, you’ll be the go-to resource for customers learning to use Mercedes-Benz digital and connected features. If you’re great with people, comfortable with smartphones and technology, and enjoy helping customers solve problems, automotive experience is not required. Salary: $6500 / month We're proud of what we're doing here. Come and join us! What You’ll Do - Help customers set up and use the Mercedes-Benz me Connect app and connected vehicle features. - Walk customers through account activation, vehicle pairing, navigation, remote functions, and other digital services. - Explain technology in a simple, approachable way for customers of all experience levels. - Troubleshoot common app, account, Bluetooth, connectivity, and activation issues. - Partner with Sales and Service teams to support customers during vehicle delivery and throughout ownership. - Stay current on Mercedes-Benz technology, software, and digital features. - Deliver the polished, personalized customer experience expected from the Mercedes-Benz brand. What We’re Looking For - Customer service experience in automotive, hospitality, retail, wireless/mobile, technology, luxury sales, or a similar customer-facing environment. - Comfortable using smartphones, mobile apps, Bluetooth, and everyday technology. - Strong communication and problem-solving skills. - Patient and confident working with customers who have different levels of technical experience. - Professional, organized, and able to manage multiple customer interactions. Additional Requirements: - Valid driver’s license with an acceptable driving record. - Must be legally authorized to work in the United States. - Ability to successfully complete pre-employment requirements, including background check, motor vehicle record (MVR) review, and drug screening. Why Join W.I. Simonson? As part of Sonic Automotive, you’ll have access to career opportunities across a nationwide network of dealerships, along with: - Medical, dental, and vision coverage - 401(k) with company match - Paid time off and paid parental leave - Company-paid life insurance - Ongoing training and professional development - Employee vehicle purchase and lease benefits - Opportunities for career growth and advancement Schedule: Full-time | Monday–Saturday availability | Sundays off If you enjoy helping people, learning new technology, and creating exceptional customer experiences, we’d love to meet you. (The Mercedes-Benz Digital Experience Specialist Position has a Pay Scale consisting of the following elements and ranges.  Wages include Base Hourly Compensation) All your information will be kept confidential according to EEO guidelines.