Sales Agent (Bilingual)

We believe what’s good for the planet is good for business. We’re CarbonBetter, a certified minority-owned sustainability and energy logistics company that’s tackling climate change from the inside. We're proud to be the largest minority-owned business in Austin and the 4th largest privately owned business headquartered in Austin. We’re growing our team, and we’re looking for creative thinkers who want to help us build a better future. Learn more here: https://carbonbetter.com/about/ This role sits within our Retail Energy Division and English fluency is required. Provision and Peak 6 Power & Gas are retail energy suppliers that serve electricity and natural gas to homes and small businesses in Ohio, Michigan, and California, USA, and are subsidiaries of CarbonBetter. We’re seeking a new Inside Sales Manager or Supervisor to join our sales team. Position Overview Our Sales Agents focus on retention and cross-selling efforts by interacting with existing customers to retain their services, as-well-as contact new customers and provide clean energy solutions. Tasks include making outbound sales calls to existing and new customers, responding to customer emails and text messages, tracking retention results, cross-selling to existing customers and taking accountability for all assigned leads. Responsibilities - Call all daily assigned customer leads and properly disposition each lead in our dialer system - Ensure each customer receives up to 6 phone calls during a 1-week cycle - Become familiar with sales scripts and procedures to retain customers - Become an expert in communicating the value of being our customer - Take clear notes during each customer interaction - Provide detailed instructions to customers to ensure their retention process is completed - Always attempt to cross-sell additional supply services (electricity or natural gas) - Review and track sales retention reports, and if required, reconnect with customers to ensure each retention is fully processed - Join sales meetings with the leadership team to provide feedback and opportunities to improve - Escalate questions and concerns when needed - Engage with teammates over Slack in a timely, clear, and consistent manner About You - You speak English fluently and are able to hold conversations with native English speakers. - You are a good listener and able to empathize with customers. - You have previous experience in telemarketing (sales) and/or customer service. - You can take detailed notes based on customer interactions. - You are comfortable using a dialer system to engage customers and disposition interactions. - You are a team player who is unafraid of asking for help or helping others. - You can think outside the box and are adept at problem-solving. - You’re extremely patient and reliable. - You’re very comfortable learning new software and following detailed processes. - You’re confident using Google Workspace and Slack and can adapt to new software quickly. How Success is Measured - Surpassing monthly retention targets (>2 per day) - Calling all daily and weekly leads assigned to you - Overall positive customer interactions and excellent sales skills - Ability to receive and apply feedback - Reliable, hard-working, and a focus on accuracy - Willingness to take on new challenges - Proactive communication with teammates - Positive and consistent demeanor with teammates Requirements - Must have one (1) or more years of experience in telemarketing or call center-related sales roles - Must be able to follow specific and detailed instructions and processes - Must be able to sit at a computer Monday through Friday, between 9:00 am to 6:00 pm CT - Must have excellent English verbal and written communication skills - Must be comfortable learning new software, online tools, and processes - Must be patient, empathetic, and understanding even in the most challenging circumstances - Must be able to commute to our office, located in the El Poblado area of Medellín. Benefits - Contract Type: Permanent (indefinite-term contract) - Weekly English classes (2 hours) to boost your professional skills - Professional growth opportunities in a fast-growing, impact-driven company - Company-paid parking - Discount with Action Black gym - Snacks and beverages provided by the company *Resumes and responses must be submitted in English.