Business Office Assistant

Center Overview: Location: Compass Surgical Partners- Horizon Baptist Beaches Surgery Center – Jacksonville Beach, FL Address: 1577 Roberts Drive, Suite 120, Jacksonville Beach, FL 32250 Horizon Surgery Center Beaches https://www.horizonsurgerycenters.com/beaches, located on the campus of Baptist Medical Center, our physician-led ambulatory surgery center is dedicated to delivering high-quality, patient-centered outpatient care. The facility features three active operating rooms specializing in Orthopedic Hand, General Surgery, and Neuro-Spine procedures. In partnership with Compass Surgical Partners, we bring together the expertise of a local clinical team and the strength of national operational support. This collaboration fosters a culture where both patients and staff can thrive. ABOUT THE ROLE The Business Office Assistant plays an essential role in creating a positive patient experience and supporting the efficient day-to-day operations of the business office. Responsibilities include patient check-in and check-out, scheduling, insurance and demographic verification, payment collection, documentation, and general administrative support. The ideal candidate is professional, organized, detail-oriented, and comfortable working in a fast-paced healthcare environment. Schedule: Monday- Friday - 24-32/hrs a week schedule usually 8a-430p, hours variable WHAT YOU'LL DO - Greet patients, physicians, visitors, and vendors in a professional and welcoming manner. - Perform patient check-in and check-out accurately and efficiently. - Verify and update patient demographic, contact, and insurance information. - Assist with scheduling and coordinating patient appointments and procedures. - Answer incoming calls, respond to routine questions, and direct calls appropriately. - Communicate appointment information, arrival instructions, and other administrative information to patients. - Assist with registration forms, consents, insurance documentation, and other required paperwork. - Collect and document patient payments, copayments, deductibles, and other applicable fees. - Support insurance verification, authorizations, billing, and other revenue-cycle activities. - Perform administrative tasks including scanning, filing, faxing, data entry, and document preparation. - Maintain accurate and organized electronic and paper records. - Communicate effectively with clinical staff, physicians' offices, patients, and other departments to support efficient patient flow. - Maintain patient confidentiality and comply with HIPAA and applicable privacy requirements. - Follow ASC policies and procedures related to patient safety, infection prevention, security, and emergency preparedness. - Maintain a clean, organized, and professional front-desk and business office environment. - Assist with special projects and other duties as assigned. WHAT WE'RE LOOKING FOR - High school diploma or equivalent required. - Previous experience in a medical office, healthcare, ambulatory surgery center, physician practice, hospital, or similar healthcare setting required. - Previous front-desk, scheduling, registration, customer service, or administrative experience required. - Knowledge of medical terminology and healthcare administrative processes preferred. - Basic understanding of insurance terminology and patient financial responsibilities preferred. - Medical Assistant Background/ Certification preferred - Strong computer skills and ability to learn EMR, scheduling, and business office systems. - Excellent verbal and written communication skills. - Strong organizational skills and attention to detail. - Ability to maintain confidentiality and appropriately handle sensitive patient information. - Ability to work effectively in a fast-paced, patient-centered environment. - Professional and compassionate demeanor. WHAT YOU'LL BRING - A commitment to providing an exceptional patient experience. - Strong attention to detail and accuracy. - Excellent communication and interpersonal skills. - The ability to prioritize and manage multiple responsibilities. - A collaborative, team-oriented approach. - Dependability, accountability, and professionalism. - The ability to remain organized and composed in a busy healthcare environment. PHYSICAL & WORK REQUIREMENTS - Ability to sit, stand, and walk for extended periods as required. - Ability to communicate effectively in person and by telephone. - Ability to use a computer and standard office equipment. - Ability to work in a busy healthcare environment and manage interruptions while maintaining accuracy and professionalism. - May occasionally be required to lift or move office supplies and materials within the scope of the position.