Customer Support Associate (Part Time)

Who you are: You’re a great communicator who is professional, empathetic, responsible and who exudes a positive attitude! As a front-line-employee, the Customer Support Associate role is extremely important for improving the eCabs customer’s journey and overall satisfaction. What you’ll do: - Answer incoming calls, resolving queries at first point of contact whenever possible. - Respond to customer emails and social media messages. - Attend to face-to-face customer queries at eCabs head office. - Support internal departments with bookings and queries. - Build and develop strong customer relations, and accurately and efficiently place customer bookings through eCabs CRM. - Upsell where possible, by identifying opportunities to provide product information to customers. - Identify and escalate issues to Team Leaders, contributing to the ongoing development and improvement of the eCabs customer experience. - Take initiative and notify management of any trends or issues in customer queries. - Contribute towards the successful achievement of customer service KPIs, as well as own individual productivity and customer service targets.