Restaurant Manager - Caffe al Teatro

The Caffe al Teatro Manager leads front-of-house teams, drives speed and accuracy of service, and collaborates with cross-functional resort departments to deliver a seamless guest experience across the property. Key Responsibilities Operational Leadership - Oversee daily QSR operations, ensuring speed of service, order accuracy, and product quality meet brand standards - Manage opening, operating, and closing procedures to ensure operational readiness and consistency - Conduct performance coaching, evaluations, and ongoing development conversations - Foster a positive, high-energy work environment that emphasizes teamwork, efficiency, and accountability - Lead daily shift briefings to communicate priorities, promotions, and operational updatesGuest Experience - Deliver a fast, friendly, and consistent guest service experience aligned with resort standards - Resolve guest concerns quickly and professionally, implementing service recovery strategies when needed - Promote property-wide offerings by maintaining knowledge of resort restaurants, events, and amenities - Maintain visible leadership presence during peak periods to engage guests and support operationsFinancial & Administrative Management - Manage labor deployment to meet productivity and budget targets - Monitor sales, transactions, and key performance indicators (KPIs) such as throughput, check average, and labor cost - Control inventory levels, ordering, and waste management for food, beverage, and supplies - Review daily financial reports and identify opportunities for operational improvement Education & Experience - High school diploma or equivalent required; degree in Hospitality, Business, or related field preferred - 2 years of supervisory or management experience in quick-service, fast casual, or high-volume restaurant operations - Experience in a casino, resort, or multi-unit environment preferredKnowledge & Skills - Strong operational knowledge of high-volume QSR or fast casual environments - Proven ability to manage fast-paced service with a focus on speed and efficiency - Strong leadership, coaching, and team development skills - Financial acumen, including labor management and cost control - Excellent problem-solving, organizational, and communication skillsLicenses & Certifications - Food Safety Certification (e.g., Health Card) - Alcohol Awareness certificationWork Environment - Fast-paced, high-volume casino resort environment - Requires extended periods of standing and walking - Must be flexible to work nights, weekends, and holidays based on business demands Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.